Medical clearance

When flying with special medical requirements, you may need to arrange medical clearance. Check when to arrange it and how it works.

When to arrange

You need to arrange medical clearance if you:

  • are suffering from a contagious disease;
  • need medical care or are dependent on specific medical equipment;
  • have a medical condition that could result in a life-threatening situation or could require exceptional medical care for your safety;
  • cannot use the seats in a standard, upright position;
  • are suffering from a disease or physical condition that results in unusual behaviour that could have an effect on the welfare and comfort of other passengers or crew, or could be considered a potential hazard to the safety of the flight or its punctuality;
  • have a psychological disorder and are unaccompanied but require assistance;
  • have recently had surgery (including all cosmetic treatments).

Arrange medical clearance

Please consult your physician to arrange medical clearance. Please fill out the first part of the medical information form underneath yourself and ask your doctor to complete it. Make sure to submit this form to us at least 48 hours before departure.

Open medical information form

Frequent Traveller Medical Card

Якщо у вас є певні медичні показання і ви літаєте принаймні двічі на рік, ви можете подати запит на оформлення медичної картки часто подорожуючого пасажира (FREMEC), щоб не заповнювати медичну форму щоразу, коли ви подорожуєте. Однак вам все одно потрібно оформлювати бронювання заздалегідь, щонайменше за 48 годин.

Бажаєте подати запит на оформлення картки FREMEC? Перевірте, щоб медична форма була заповнена повністю, та надішліть її електронною поштою до KLM CARES.

Подайте запит на оформлення картки FREMEC, надіславши нам електронного листа

Frequently asked questions